Over the past 35 years, we've been asked a lot of questions. Here are some of the most frequently asked questions (with answers, of course!). Please call us with any other questions you might have.
What digital art formats yield the best, most reliable results?
Creating, sending and using digitally-provided art is getting easier all the time. The general rule of thumb is that the art must be in Vector formats such as CDR (CorelDraw), AI (Adobe Illustrator) or EPS. In all cases the files should be colour separated with the colours clearly identified with Pantone numbers. The fonts should be saved as "curves" or "outlines". We can receive fairly large files (up 5MB) via email.
We cannot provide quality digital art or what we have must be modified. How can Merkur & Sister help?
We have an in-house, full service digital art facility. We can handle whatever you throw at us, from a scribble on a napkin to a logo on a business card. We can create basic logos from scratch or full scale corporate identification programmes-and everything in between.
Are samples available?
We believe that seeing samples can make a huge difference in choosing the right product. Call us to decide whether blank, random, or pre-production samples are available and to determine if there are any costs to consider. Remember, we have a showroom filled with samples ready for you to come and see, touch and feel!
Can AdWEAR + PromoSTUFF be shipped to the USA?
Many items we sell are made in, warehoused in, or can be shipped to the USA. During the planning stage, it's important to tell us your shipping plans so that we can be sure your purchases are NAFTA (North American Free Trade Agreement) friendly to avoid any freight and border issues down the road.
We have specific and/or complicated delivery requirements. Can you help us?
Yes! We are experts at drop shipping, split shipments, signature services and more. We have close relationships with FedEx, UPS and CanPar as well as local and international couriers and brokers. Be sure to discuss your needs in advance with our sales staff.
How to Order
We've never ordered promotional products before. What are the things we need to do?
We make it easy and worry free. There's just four easy steps. 1) Call Us. (416-785-0777 - We have the answers!) 2) Pick your Product. (We're your one-stop-shop!) 3) Send us your logo. (We'll take care of the rest!) 4) Receive your order (Delivered on time!). It's that simple!
We need a very unique item made up for us, perhaps overseas. Can you help us?
Yes! We have a lot of experience creating just the right promotions. Whether produced in the Pacific Rim, the US or locally, we custom design and supply creative one-of-a-kind promotions that fit your budget and goals.
We want to work with a local, easy-to-access supplier. Where are you located?
Our head office and showroom is located in midtown Toronto. We are easy to get to by car or TTC. Our office is local, but our perspective is global!
We need our order FAST. What's your typical turnaround time?
We're well known by our lightning fast service. We can often provide promotions within 24 hours - sometimes even faster! Call us to get more specific details on how we can come through for you.
What is your guarantee?
It's real simple. All our products are guaranteed. Period.
Can promotions be returned?
We stand behind all our products. If there's a printing or manufacturing defect, we'll fix it or replace it at our cost. We take great measures to ensure that we get the job done right-every time.
What are your terms of payment?
On new accounts we generally require a 50% deposit, balance on delivery. We are happy to extend credit terms of net 30 days to qualified customers. Subject to approval, we accept VISA, MasterCard and Amex on COD terms. If you need special arrangements, contact us!
We want to be sure that what we buy fits. Can you help us?
We also want to make sure that the items you buy from us fit. Additionally, we can provide manufacturer-specific size charts or actual samples to try on. Call us for more info!
How can we be sure of the fabric, product and/or decorating colours?
Easy! Product samples, embroidered or printed pre-production samples or press approvals can be arranged to make sure your job gets done right.